Interlogix® wireless personal panic devices recall

Certain wireless personal panic devices can fail to operate, which could result in the device not communicating with the security system if activated in the event of an emergency.   Consumers should immediately contact their professional security system installer about how to test their personal panic device and/or a free replacement device.

Recall date: October 4th, 2016

Recall number: 17-004

Name of product:  Interlogix® wireless personal panic devices

TX-4200-01-1 (white) and TX-4200-01-2 (black)

Hazard:  Personal panic device may not operate when the panic button is pressed because the device has stopped transmitting signals to the alarm panel.

Remedy: Replace

Consumer Contact: Contact your security provider or Interlogix at  800-394-4988  or questions@interlogix.com.

In conjunction with: U.S. CPSC and Health Canada - Link to CPSC press release/site and Health Canada press release/site

Units: About 67,000 sold

Description:  The personal panic device is typically sold as an accessory to a professionally installed security system and is worn by the end user either around their neck or wrist.  The products subject to this recall are TX-4200-01-1 (white) and TX-4200-01-2 (black) with a manufacturing date code less than 16154. These products were sold from May 2014 through February 2016.  

Incidents/Injuries: Five reports of personal panic devices not communicating with a security system as intended; no reports of injuries.

Remedy:  If you have a device that you believe may be subject to this recall notice, please contact your security system provider.  You can determine if your device is working correctly by performing a sensor test from your alarm panel.  Instructions for testing are provided in the Product Recall Notification.  Follow the instructions listed for your alarm panel type, as instructions for other alarm panels may be different.  You can also contact your professional security system installer for assistance or a free inspection.   If the test shows that your device is working, but you at any time later notice that the red LED lights on either side of the panic button light up and remain lit, this means your device is no longer transmitting.  If the red LED lights on your device light up and remain lit (as shown in the image) you should stop using the device and contact your professional security system installer for a free replacement.

Interlogix will provide upgraded wireless Personal Panic devices at no charge upon request, regardless of whether your current device has experienced a transmission issue.  Please contact your professional security system installer if you would like an upgraded device.

Interlogix strongly recommends that when using a wireless personal panic device, your alarm panel be programmed to “supervise” the device.  When programmed this way your panel will regularly monitor or “supervise” the status of your device and notify you if the device stops transmitting for more than a fixed number of hours.   If requested, your professional security system installer will program your alarm panel to “supervisory” mode free of charge.

Sold at: Interlogix sold these devices to security and alarm distributors and professional installers in the U.S. and Canada from May 2014 through February 2016.  These devices are not generally available at the retail level, as they are intended to be integrated into professionally installed security systems.  Upgraded devices which do not exhibit this issue and are not subject to this recall have ‘2016’ engraved into the back of the device.

Manufacturer: UTC Fire & Security Americas Corporation, Inc. (d/b/a Interlogix) of Lincolnton, NC is the manufacturer of record.

Manufactured in: Mexico

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall: 800-638-2772 (TTY 301-595-7054) Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSCs' work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -–contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSCs' Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov,on Twitter @ USCPSC or by subscribing to CPSCs' free e-mail newsletters.

Link to CPSC press release/site

Product Recall Notification: TX-4200 Wireless Personal Panic Device

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